Trust centre

Trust, in writing.

Everything you need to evaluate Glancio for your compliance requirements. No marketing. Facts only.

Data residency

Location
Portsmouth, United Kingdom
Provider
Contabo GmbH (German company)
Facility
Contabo Portsmouth data centre
Coordinates
50.8198°N · 1.0880°W

Subprocessors

Contabo GmbH

Telemetry pipeline

Germany
Purpose
Infrastructure hosting (VPS + Object Storage)
Data categories
All event data, metadata, backups
DPA
Available on request

Cloudflare, Inc.

Marketing surface

United States (public UK edge PoPs serve UK visitors)
Purpose
Edge CDN, DDoS protection, TLS (Full Strict with Origin CA) for glancio.co.uk
Data categories
HTTP request metadata (method, path, headers), visitor IP addresses, TLS handshake data, event payloads in transit (encrypted, not cached)
DPA
https://www.cloudflare.com/cloudflare-customer-dpa/

Cloudflare fronts glancio.co.uk. UK visitors terminate TLS at Cloudflare's London (LHR) edge; events are then re-encrypted to the Portsmouth origin. Cloudflare does not persist event payloads. Customers with zero-CDN-touch requirements can use the direct ingest hostname on request.

Your event data at rest is stored only on infrastructure owned by Contabo GmbH (a German company) in Portsmouth, United Kingdom. No US-incorporated entity holds persistent copies of your telemetry.

Your HTTP requests in transit to glancio.co.uk (including SDK event POSTs) pass through Cloudflare’s London edge for DDoS protection and TLS termination. Cloudflare does not persist event payloads. Customers requiring a direct, CDN-free ingest hostname can request one at [email protected].

Certifications

  • Cyber EssentialsPlanned 2026
  • Cyber Essentials PlusRoadmap
  • ISO 27001Under evaluation
  • SOC 2 Type IIPlanned late 2026

Data retention

Default retention
90 days (configurable per org)
Backup retention
30 days
Account deletion
7-day reversal window, then hard purge
Data export
GDPR-compliant, within 24 hours

Incident history

No incidents recorded since launch. Status page coming soon via Skyie Uptime.

Upstream attribution

Glancio is built on GlitchTip, an open-source error tracking platform licensed under MIT. We contribute upstream and maintain full attribution.

Security contact

Response SLA
48 hours for initial acknowledgement
PGP key
Available on request

Document vault

Documents available on request during early access:

  • PDFData Processing Agreement (DPA)coming soon
  • PDFStandard Contractual Clauses (SCC)coming soon
  • PDFISO 27001 Gap Analysiscoming soon
  • PDFPenetration Test Summarycoming soon